KIP SERVICE SUPPORT

HARDWARE & SOFTWARE PRODUCT SUPPORT

Providing customers with fast, reliable and flexible long-term technical support is important to us - the kind of support you’ve often expected, but rarely received from others. The KIP support organization is a highly skilled, motivated and energetic group that is eager to answer your KIP hardware or software questions.

8:30 AM - 8:00 PM EST AVAILABILITY

  • Staffed by factory trained KIP technicians
  • Telephone support for total KIP product range
  • Rapid response times
  • Efficient issue diagnosis
  • Swift and effective resolution
  • Remote printing applications
  • Application Drivers
  • Connectivity and networking

Please Have The Following Information
Available When Requesting Service Support

  • Equipment Description
  • Serial Number
  • Contact Information
  • Description of Issue

ORDER SUPPLIES

ORDER COMMUNICATION

Email

Customers may e-mail their purchase order to kc3@kipamerica.com. Upon receipt of the order, a member of our KC3 team will send an order confirmation the same or following business day.

Fax

Customers may fax their purchase order to the KC3 department on our toll free fax line: (800) 672-1400. Upon receipt of the order, a member of our KC3 team will send an order confirmation the same or following business day.

Online

Customers may complete an electronic order form here.

Phone

While KIP cannot accept verbal purchase orders, we are available to address any questions or concerns you may have. Call (800) 252-6793 for immediate assistance between the hours of 8:30 am & 8:00 pm EST

Purchase Orders should include:

  • Item, quantity & price of each item ordered
  • Shipping method & delivery instructions if applicable
  • Bill to Customer name, address & KIP account number
  • Ship to Customer name, address & delivery contact

Pricing

Orders received without pricing will require written communication from the customer approving the KIP determined price prior to shipping.

Order Shipments

Parts or consumable orders received by 3 pm EST will normally ship the same business day. Special requests made after 3 pm will be evaluated on an individual basis for same day shipping, but normally will be shipped the following business day.